1. Shipping Methods:
- We offer reliable shipping to ensure your order arrives on time. Available shipping methods may vary based on the destination and the nature of the product.
2. Processing Time:
- Orders are typically processed within 1-2 business days. Processing time may vary during peak seasons or due to unforeseen circumstances.
- Orders placed after 3 PM (local time) will be processed the following business day.
3. Tracking and Delivery:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.
- Delivery times are estimated between 7-15 days and do not include processing time. We are not responsible for delays caused by the carrier or due to customs processing.
4. Shipping Restrictions:
- Certain products may have shipping restrictions due to size, weight, or destination. If an item cannot be shipped to your location, you will be notified at checkout.
- We do not ship to P.O. boxes or APO/FPO addresses.
5. Lost or Damaged Packages:
- If your package is lost or damaged during shipping, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
6. Changes and Cancellations:
- If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes or cancel the shipment.
7. Returns and Exchanges:
- Our return policy applies to all shipped orders. Please refer to our Return Policy for details on how to return or exchange an item.
8. Contact Information:
- For any questions or concerns regarding shipping, please contact our customer service team at tradeco.official@gmail.com